Refund Policy

Thank you for shopping at Mr. Big Man, your go-to destination for high-quality plus-sized menswear. We want to ensure your complete satisfaction with your purchase, and we have formulated the following refund policy to address any concerns or issues you may have.

  1. Refunds:

    • We offer refunds on returns made within 7 days after the date of purchase.
    • To be eligible for a refund, the item must be unused, unworn, and in its original condition, including all tags and packaging.
    • Proof of purchase in the form of a receipt or order confirmation must be provided.

  2. Exchanges:

    • We understand that sometimes the fit or style of an item may not be exactly what you expected. Therefore, we offer exchanges for products within 14 days after the date of purchase.
    • The item for exchange must be unused, unworn, and in its original condition, including all tags and packaging.
    • Proof of purchase in the form of a receipt or order confirmation must be provided.

  3. Inspection:

    • All returns and exchanges will be thoroughly inspected upon receipt to ensure they meet our quality standards.
    • The item must be in the same condition as when it left our store or warehouse, with no signs of wear, damage, or alteration.

  4. Return Process:

    • To initiate a return or exchange, please contact our customer support team within the specified time frame.
    • Our customer support team will provide you with instructions on how to return the item.
    • You will be responsible for the shipping costs associated with the return or exchange unless the item is defective or the return is due to an error on our part.

  5. Refund and Exchange Processing:

    • Once we receive the returned item and it passes our inspection, we will process your refund or exchange within a reasonable timeframe.
    • Refunds will be issued to the original payment method used during the purchase.
    • Exchanges will be shipped out as soon as possible, subject to availability.

Please note:

  • We do not offer refunds or exchanges for sale items or promotional/discounted items unless they are defective.
  • Gift cards, personalized/customized items, and undergarments are non-refundable and non-exchangeable, except in the case of defects.
  • We reserve the right to refuse a refund or exchange if the returned item does not meet the criteria outlined in this policy.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at [customer support contact information].

Mr. Big Man is committed to providing you with the best shopping experience, and we appreciate your understanding and cooperation with our refund policy.